SHIPPING & RETURNS

We will refund any item you are not happy with providing you return the item to us in its original condition within 10 working days of receiving your order. We regret that we are unable to accept returns of jewellery or headwear due to hygiene reasons unless defective in quality, description or performance. Please note returns postage is not covered by us. If an item is returned to us that has clear signs of wear, including the garment label being removed, makeup/fake tan marks and strong odours or perfume on the garment a refund will be refused.

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HOW TO RETURN AN ITEM

 

1. Please package up the unwanted item(s) in the original condition with labels still attached.

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2. Fill out the returns form and send the item(s) and form back to us at La Paloma Boutique, 7 Eastwood Road, Rayleigh, Essex SS6 7JD. Please make sure all sections have been filled out on the form as without these details we may not be able to process your refund. You have the option to opt for a refund or exchange for a different size/colour. Exchanges cannot be guaranteed and are dependent on the availability of stock, where possible an exchange will be provided, alternatively we will refund you for the returned items as per our standard policy.

 

If you believe you have a faulty item please get in touch at shop@lapalomaboutique.co.uk

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3. Please label your parcel with the address noted on the returns form and post back to us. We recommend using a signed for service as proof of posting.

Return postage is the responsibility of the purchaser and the original postage cost will not be refunded.

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4.You will receive a confirmation email when your refund has been processed.

We will consider the overall condition of the product returned prior to making a refund and any relevant product packaging should be present as well as the item being in a re-saleable condition.​