Faq
How do I track my order?
We use royal mail to deliver our parcels so we'll have a tracking number for your item if needed. Please get in touch and we'll send this to you. You can then simply go here to track your item: https://frankingcompanies.royalmail.com/track-your-item#/
What are your delivery options?
UK SHIPPING
STANDARD SHIPPING £4 or FREE with orders over £75 - We send Royal Mail 2nd Class signed for Delivery which should take up to 3 day. Over Black Friday and Bank Holiday Weekends please allow extra time for your parcel to arrive.
How do I return an item?
Return Instructions
1. Please package up the unwanted item(s) in the original condition with labels still attached.
2. Fill out the returns form and send the item(s) and form back to us. Please make sure all sections have been filled out on the form as without these details we may not be able to process your refund. You have the option to opt for a refund or exchange for a different size/colour. Exchanges cannot be guaranteed and are dependent on the availability of stock, where possible an exchange will be provided, alternatively we will refund you for the returned items as per our standard policy.
If you believe you have a faulty item please get in touch at shop@lapalomaboutique.co.uk.
3. Please label your parcel with the address noted on the returns form and post back to us. We recommend using a signed for service as proof of posting.Return
postage is the responsibility of the purchaser and the original postage cost will not be refunded.
4.You will receive a confirmation email when your refund has been processed.
We will consider the overall condition of the product returned prior to making a refund and any relevant product packaging should be present as well as the item being in a re-saleable condition.
How can I contact your couriers?
Please visit https://www.royalmail.com/ or you can call them on 03457 740 740. They're open Monday to Friday 8am-6pm and Saturday 8am-1pm.
Do you provide International delivery?
Not at the moment. We're looking to expand in the near future but for now we serve UK customers only.
Apologies for an inconvenience caused.
What is your returns policy?
CHRISTMAS RETURNS POLICY - Orders placed on or after November 20th 2020 will be entitled to either a refund or exchange up until 7th January 2021. We must receive the return parcel by this deadline, Returns after 7th January will not be valid for either a refund or exchange.
Do you want to return something?
No problem…
We will refund any item you are not happy with providing you return the item to us in its original condition within 10 working days of receiving your order.
Please note returns postage is not covered by us. If an item is returned to us that has clear signs of wear, including the garment label being removed, makeup/fake tan marks and strong odours or perfume on the garment a refund will be refused.
We regret that we are unable to accept returns of jewellery or headwear due to hygiene reasons unless defective in quality, description or performance.
Please be advised all refunds can take up to 2 weeks to process from the date we receive the return back to us.
You will be noticed by email when your return has been processed and a refund has been issued.
Returns address;
La Paloma Boutique 7 Eastwood Road Rayleigh Essex SS67JD